Skillstories

“As a result of developing the skills of our people, customer satisfaction has improved vastly – by over 40%”

Nicola Shaw, Managing Director, First UK Bus

Employers

Merseytravel logo

Merseytravel

Merseytravel works to promote the interests of Merseyside's travelling public.

Whitbread Group PLC logo

Whitbread Group PLC

Whitbread PLC is the UK’s leading hospitality company

Sainsbury’s Supermarkets Limited logo

Sainsbury’s Supermarkets Limited

J Sainsbury plc is a leading UK food retailer with interests in financial services.

npower Operations Customer Services logo

npower Operations Customer Services

RWE npower is the UK's largest electricity supplier, and has around 12,000 employees across 60 sites. RWE npower generates electricity and supplies gas, electricity and related services to around 6.8 million customers through its retail business npower. The company operates and manages a flexible portfolio of power stations, and is a market leader in renewable energy development. The Operational Customer Services function is located in 5 contact centres in the North East of England and currently employees around 2200 staff.

Bodycare Stores logo

Bodycare Stores

Bodycare Stores is a health and beauty retailer with 1,600 employees and a turnover of £123 million.

Serco Group plc logo

Serco Group plc

Serco is an international support services business that operates within a public sector ethos. It employs over 48,000 people across the world, including approximately 32,000 in the UK, and reported revenues in 2006 of £2.4 billion. Its work includes running hospitals, leisure centres and prisons. It operates trains, provides support to military bases; manages air traffic services and education services. All of Serco's 600+ UK business units are managed on a devolved basis.

Ford Motor Company Ltd logo

Ford Motor Company Ltd

International & technological competitiveness places substantial pressure on the UK automotive industry, requiring constant cost reductions & incentives to source from low cost, low-skilled manufacturers abroad. FMC in Britain has restructured to reduce cost & realign the business to focus on powertrain engineering & manufacture; commercial vehicles engineering & manufacture; environmental technologies.

Fowler Welch Coolchain logo

Fowler Welch Coolchain

Fowler Welch-Coolchain Ltd. is a leading provider of logistics services in the FMCG sector including

Boots UK Ltd logo

Boots UK Ltd

Boots has been producing health and beauty products from its UK manufacturing plant in Nottingham since 1935, creating many familiar household brands. Nottingham is also a key logistics centre, distributing Boots products to retail stores across the UK.

McDonald’s logo

McDonald’s

McDonald's Restaurant's Ltd operates over 1,200 restaurants and has 67,000 staff, in the UK.

First Group (UK Bus Division) logo

First Group (UK Bus Division)

Carrying 2.8 million passengers daily, First UK Bus operates in more than 40 UK towns and cities and

Norfolk County Services logo

Norfolk County Services

Norfolk County Services (NCS) is a regional facilities management company offering catering, transport, cleaning, printing, environmental and building management services to both the public and private sectors. The company has 4,400 staff who deliver services across Norfolk, Suffolk, and Cambridgeshire at 1100 sites, many of them in remote, rural areas.

DHL Aviation (UK) Ltd. logo

DHL Aviation (UK) Ltd.

DHL Aviation (UK) Ltd, part of the Deutsche Post World Net Group, has a turnover of £100m per annum and 800 employees based at East Midlands Airport and London Heathrow. The company’s primary function is to import and export shipments on behalf of customers in the UK.

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