Nicola Shaw, Managing Director, First UK Bus“As a result of developing the skills of our people, customer satisfaction has improved vastly – by over 40%”
The spectre of mandatory training of all staff is looming larger after the organisation behind the Train to Gain scheme admitted it would miss its Level 2 targets
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In an effort to try and understand the skills system of England a bit better, this Paper looks at…
A guide for line managers, including hints, tips and tools to help their staff be the best they can…
This paper brings together the conclusions and key insights from CIPD’s Helping People Learn…